Stabilizing IT Operations After Leadership Turnover
Leadership Transition
Background
A mid-sized nonprofit had recently lost its technology leader. The remaining IT staff lacked the capacity and skill set to manage core systems effectively, leaving executives without a clear view of their technology environment. Routine issues consumed attention, and confidence in IT had eroded.
Challenge
With limited IT expertise and no defined strategy, the organization faced operational and security risks. Systems were functional but fragile, documentation was incomplete, and leadership needed a plan to restore stability and long-term sustainability.
Approach
PulsePoint Advisors provided fractional CIO leadership to assess the environment and realign IT with organizational needs. The evaluation confirmed that the current organizational design was no longer practical. A flexible, scalable IT model was designed and implemented, providing consistent coverage and access to specialized IT expertise while aligning capacity with organizational needs. PulsePoint Advisors guided the design, vendor coordination, and onboarding process to ensure accountability and transparency.
Outcome
The organization successfully transitioned to a stable, scalable IT model that restored reliability and confidence in operations. Leadership regained visibility and assurance through performance metrics and clear governance practices.
What Clients Say
CFO, Saint Louis Science Center
“Brian joined us as a fractional CIO during a pivotal leadership transition, and his impact was immediate. He brought clarity to a complicated technology landscape, stabilized operations, and quickly earned our confidence. Brian articulated a clear, forward-looking strategy to modernize and simplify our environment. His calm, practical leadership provided exactly what we needed at exactly the right time.”
Takeaway
When IT capacity no longer fits an organization’s scale, the right solution is often structural, not technical. A fractional CIO provides the clarity and leadership to design a sustainable model and rebuild executive trust in technology.